Last updated: 18 Feb 2025

1. Introduction
   
   Welcome to Australian Webhosting Solutions Company. These Terms and Conditions govern your use of our web hosting services, available at www.australianwebhostingsolutions.com.au 
   
   Website.
   By using our Services, you agree to be bound by these Terms. If you do not accept these Terms, please do not use our Services.
   
   

2. Definitions
   Client, You, Your Refers to any person, business, or entity using our Services.
   Services Includes web hosting, domain registration, email hosting, and related services.
   
   Website Refers to www.australianwebhostingsolutions.com.au.
   
   

3. Services Provided
   
   We offer the following web hosting services:
   Shared Hosting, VPS Hosting, Dedicated Servers, and Cloud Hosting
   Domain Name Registration
   WordPress Hosting & cPanel Hosting
   Automatic Backups (included with all plans)
   SSL Certificates for website security
   
   

4. Service Availability & Uptime Guarantee
   
   We strive to maintain 99.9% uptime for our services.
   However, we may conduct scheduled maintenance, upgrades, or emergency repairs, which may cause temporary downtime.
   We are not liable for losses due to downtime, server failures, or interruptions.
   
   

5. Account Registration & Use
   
   5.1 Eligibility
   You must be at least 18 years old to use our Services.
   You agree to provide accurate, complete, and current information when creating an account.
   
   5.2 Account Security
   You are responsible for maintaining secure passwords and account credentials.
   We are not responsible for unauthorised access resulting from poor security practices.
   
   5.3 Prohibited Use
   You may not use our services to:
   Host illegal, harmful, or copyrighted content.
   Host adult content, cryptocurrency mining, or mass email marketing/spamming.
   Engage in hacking, phishing, malware distribution, or any illegal activities.
   Use excessive resources that disrupt other customers.
   We reserve the right to suspend or terminate accounts violating these policies.
   
   

6. Payments, Billing & Refunds
   
   6.1 Pricing & Billing
   All prices are in AUD ($) and are subject to change with prior notice.
   Payments are charged monthly via credit card or bank transfer.
   Services are set to automatic renewal, and you are responsible for timely payments.
   
   6.2 Refund Policy
   We offer a 30-day money-back guarantee on hosting plans.
   Refunds are not available for:
   Domain registrations
   SSL certificates
   Accounts suspended for violating these Terms
   
   

7. Limitation of Liability
   
   To the maximum extent permitted by law:
   We are not liable for loss of data, revenue, or profits caused by server failures, cyberattacks, or disruptions.
   Our liability is capped at the total amount paid by you in the last 3 months.
   
   

8. Termination of Services
   
   We may suspend or terminate your account if:
   You violate these Terms.
   You fail to pay fees.
   Your activities compromise server security or other clients websites.
   You may cancel your service at any time through our client portal.
   
   

9. Governing Law & Dispute Resolution
   
   These Terms are governed by the laws of New South Wales, Australia.
   Disputes must first be resolved through mediation. If unresolved, disputes will be handled in the courts of New South Wales.
   
   

10. Changes to These Terms
    
    We may update these Terms at any time. Continued use of our services after an update means you accept the revised Terms.
    
    For questions, contact us at:
    support@australianwebhostingsolutions.com.au
    +61419483635
    31 Lawrence Street, Cootamundra NSW 2590